If you’re looking for Hawaii Volcano lodging, choose The Chalet Kilauea Collection.
Policies

Eco-Friendly Places to Stay in Volcano, Hawaii

Looking for exceptional places to stay in Volcano, Hawaii? Below you can view our lodging policies. Please contact The Chalet Kilauea Collection for additional questions at (808) 967-7786 or (800) 937-7786.

Check-in:  3:00pm-5:00pm; Check-out: 11:00am

Should you arrive after 5pm; we will have a “after hours arrival” organized for you at the front office door. Please make sure to stop in after 7:30am to officially register, per local codes.

Note: Our offices are CLOSED from 5:00pm-7:30am daily and from 11:30am-1:30pm daily (in order to assist housekeeping).

All rates are based on double occupancy and are subject to change without notice.  Each additional person (IF ALLOWABLE) requires a nightly charge of $25.00 plus taxes.  “Rollaway” beds are not possible; sometimes there is enough floor space for a Hawaiian style child floor mat. The mat is twin-sized and installed on the floor, typically acceptable for children.  Contact us prior to arrival to organize a floor mat (NOT POSSIBLE IN ALL CASES).

VISA, MASTERCARD, DISCOVER Credit Cards Accepted
AMERICAN EXPRESS Credit Cards NOT Accepted

We are a small family-owned operation.  As such, our policies may differ from those of larger operations or larger hotels.  One of the following applies to your reservation:

REGULAR BOOKINGS

Due to the small size of our operation, your booking will have a 100% booking fee secured at time of booking.  This fee will be applied to your reservation total on the day of your arrival only.  Therefore, upon arrival, you will have a credit of 100% and an outstanding balance of $0.00.  The booking fee is non-refundable in the event of a cancellation made within 72 hours of arrival.  85% of the booking fee is refundable in the event of a cancellation made with more than 72 hours notice.  Early departures are not possible.  There are NO EXCEPTIONS to the above.

FACILITY EXCLUSIVE USE

(Applies to reservations consuming all rooms at a location)
Due to the size of the reservation, your booking will have a 100% booking fee secured at time of booking.  This fee will be applied to your reservation total on the day of your arrival.  Therefore, upon arrival, you will have a credit of 100% and an outstanding balance of $0.00.  The above booking fee is non-refundable in the event of a cancellation made within 30 days of your arrival.  50% of the booking fee is refundable only for a cancellation made with more than 30 days’ notice.  Early departures are not possible.  There are NO EXCEPTIONS to the above.

As a small company, our policies are not flexible.  If you would like to protect yourself from cancellation fees, or require greater flexibility, please obtain inexpensive Travel Insurance, or call 800-826-4919.

Located at a cool, mosquito-scarce 4,000 foot elevation; Volcano, Hawaii is wet and cool year-round.  Please pack accordingly.

No indoor smoking, no shoes indoors, no pets, please.

Rates are subject to change without notice.